audience

Learning from the audience, and absorbing – not ignoring – criticism

My heart always jumps a bit when I see it in my Inbox.

As a television reporter, I attempt on a daily basis to condense hours’ worth of research, visuals, and interviews into a digestible 90-second story. I rarely put anything on the air until I am entirely confident in every fact and every word.

But, on rare occasions, I get feedback that says I might have missed one.

It arrives in the form of an e-mail or social media comment, and it always fills me with a distinct sense of dread. No matter my previous confidence, I always scramble to see if I have, in fact, made a mistake. For the most part, I find my original research to be correct, and I can then release a giant sigh and resume my day. If not, I feel terrible for the rest of the day.

But every now and then, such a comment leaves me thankful.

Two weeks ago we learned of a freshman at the University of Georgia who had taken part in a student-made music video for Justin Timberlake’s “Can’t Stop the Feeling”. The young man, we were told, was named Luke Bundrum and was deaf; the video featured a group of students performing the song using sign language. The group had already garnered attention on campus.

We loved the idea. I headed to Athens, Ga., met and interviewed Luke, spoke with his friends from the video, and returned to Atlanta with the makings of an enjoyable story. I wrote a script saying how this young man wanted to “raise awareness for the hearing-impaired”, and we aired the piece that night and posted it online to unanimous praise.

And then I saw a comment that said otherwise.

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